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What’s Stopping Us From Changing Faster?
When you are an established player in your industry and a new competitor emerges, the first natural reaction is to ignore them, but at the same time, keep a close watch from the corner of your eye to...
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Disruptors Don’t Play By the Rules
Imagine you ran a business that virtually dominates the market. One day, you find out that a small start-up has somehow figured out a technology that lets your customers buy your product for 10% of...
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Metrics that Inspire
“Please proceed to disconnect our service.” tech journalist Ryan Block repeated for the 12th time in his attempt to cancel his Comcast subscription over the phone. On the other end of the line, a...
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What’s Zappos Trying to Solve With Holacracy?
When 14% of your employees decide to voluntarily leave your company in one fell swoop, most organizations would hit the panic button. Yet, for Zappos, a fast-growing online retailer of shoes and...
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